Dashboard Overview
Your provider dashboard at /dashboard gives you full control:
- Home — Calendar and upcoming appointments
- Appointments — Browse, create, view, and edit bookings
- Update Requests — Approve or reject reschedule/cancellation requests
- Service Profile — Set up services and publish your storefront
- Analytics — Track earnings and appointment trends
- My Payouts — View payout history
- Integrations — Manage partner app access
- Settings — Account details and notifications
Setting Up Your Service Profile
Your service profile is your public storefront. Configure:
- Profile name, photo, description, qualifications, and experience
- Per-service: type, price, duration, capacity, business days/hours, location
- Accepted pet types and package inclusions
Save as draft while setting up, then Publish to appear on the marketplace at /home/[your-profile-slug]. Unpublish anytime to temporarily hide your profile.
Managing Appointments
Bookings can come from three sources:
- Customer bookings — via the marketplace
- Provider bookings — created manually at Appointments → New
- Partner bookings — from authorized partner apps
Status flow: Scheduled → Confirmed (after PayHere payment) → Completed or Cancelled.
Add provider notes, download invoices, and handle customer update requests at Appointments → Update Requests.
Availability
Configure weekly availability per service in your Service Profile:
- Business days and operating hours
- Service duration and maximum pets per slot
Available slots are calculated automatically from your settings and existing bookings. Date-specific overrides (holiday closures, custom hours) are coming soon in dashboard settings.
Payments & Payouts
Customers pay online via PayHere when booking. Each appointment tracks:
- Net — your service price
- Platform fee — Petzi Pal markup
- Total — amount charged to the customer
Payouts include paid appointments not yet settled. The Petzi Pal team processes payouts on the platform cycle. Check My Payouts for history.
Reviews & Reputation
Customers submit reviews with ratings and comments after completed appointments. Reviews appear on your public profile and service pages, helping prospective customers choose your services with confidence.
Partner Integrations
Go to Integrations in your dashboard to authorize or revoke partner apps. Authorized partners can list your availability and create bookings on your behalf — useful if you use external booking or practice management software.
Policies
Your Responsibilities
- Keep profile and service information accurate
- Maintain valid licenses, certifications, and insurance
- Arrive on time and deliver services as described
- Communicate professionally and report incidents promptly
See full Terms & Conditions.
Cancellations & Refunds
When a pet owner cancels:
- 48+ hours notice — full refund
- 24–48 hours notice — 50% refund
- Less than 24 hours — no refund
When you cancel:
- Customer receives a full refund automatically
- Repeated cancellations or no-shows may result in removal
Handle customer update requests at Appointments → Update Requests. Full details in our Return & Refund Policy.
Frequently Asked Questions
How do I get provider access?
Contact Petzi Pal at hello@petzipal.com or +94 775437880. Our team reviews your application and enables provider access on your account.
How do I set my prices?
Set the base price for each service in your Service Profile. The customer-facing total includes the platform fee on top of your price.
When do I get paid?
Payouts are processed on the platform payout cycle. Eligible paid appointments are included in your next payout. Check My Payouts for history.
What fees does Petzi Pal charge?
A platform fee (default 10%) is added to your service price and paid by the customer. You receive your full listed service price.
Can I create bookings manually?
Yes. Go to Appointments → New Appointment to create bookings for walk-ins, phone bookings, or existing clients.
How do customers find me?
Once published, your profile appears on the marketplace. Customers browse by service type and search availability by date and location.
Can I connect my existing booking software?
Yes, through partner integrations. Authorize approved partner apps in Integrations to sync availability and receive bookings.
Who do I contact for support?
Email hello@petzipal.com or call +94 775437880.