Your Home Experience
- Home — Browse services by category
- Availability — Search open slots by date and location
- Appointments — View and manage bookings
- Notifications — Booking and payment alerts
- Profile — Account settings and preferences
Finding a Service
Browse by category on the home page or use availability search to filter by date, city, and service type. Open a provider profile to see their services, qualifications, and customer reviews before you book.
Booking an Appointment
- Select a date and available time slot
- Enter your pet's details and contact information
- Review the price breakdown (service + platform fee)
- Submit — you must be signed in to complete booking
- Pay via PayHere to confirm your appointment
Payment
All payments are processed securely through PayHere. Once payment succeeds, your appointment is confirmed and you receive an email confirmation. Loyalty points are awarded to your account automatically.
Managing Appointments
View all bookings at Appointments. To reschedule or cancel, submit an update request — your provider must approve the change. Pay pending bookings directly from your appointments list.
Earn Rewards — Loyalty Points
- When: Automatically on successful PayHere payment
- How much: Based on booking total and platform points settings
- Balance: Gift icon in the top navigation when signed in
- Tip: Always book and pay through Petzi Pal to accumulate points
Points accumulate on your account with every paid booking. Book more, earn more.
Top Earner Rewards — Coming Soon
Highest points earners will qualify for premium rewards including hotel stays, gift vouchers, and exclusive offers. Program terms to be announced.
Giving Back — Community & Social Impact
- Community: Booking supports local providers and strengthens pet care access across Sri Lanka
- Street dogs: Committed to street dog welfare — feeding, medical care, sterilisation, and rescue initiatives
- Welfare programs: Ongoing and developing partnerships with shelters and welfare groups
When you book on Petzi Pal, you're part of something bigger. Contact us to learn about welfare partnerships.
Reviews
After completed appointments, submit a rating and comment. Your reviews help other pet owners choose trusted providers and hold the community to high standards.
Policies
Cancellations & Refunds
When you cancel:
- 48+ hours notice — full refund
- 24–48 hours notice — 50% refund
- Less than 24 hours — no refund
When your provider cancels:
- Full refund automatically
- Help finding an alternative provider
See our Return & Refund Policy and Terms & Conditions.
Frequently Asked Questions
Do I need an account to book?
Yes. Sign up and sign in before completing a booking and payment.
How do I find services near me?
Use Availability search to filter by date, city, and service type, or browse categories on Home.
How do I earn rewards / loyalty points?
Points are awarded automatically when your PayHere payment succeeds. The amount depends on the booking total.
Where can I see my points balance?
Sign in and look for the Gift icon with your points total in the top navigation.
Do I earn points on every booking?
Yes — every successfully paid booking earns loyalty points on your account.
What rewards can top earners get?
Hotel stays, gift vouchers, and exclusive partner offers for our highest points earners. Premium rewards program launching soon.
How do I qualify for top earner rewards?
Book and pay through Petzi Pal to earn points. Top earners will be rewarded based on program terms announced at launch.
Does Petzi Pal help street dogs?
Yes — we are committed to street dog welfare including feeding, medical care, sterilisation, and rescue support. Contact hello@petzipal.com to learn about programs.
How does booking help the community?
You support local service providers and a platform invested in pet welfare across Sri Lanka — connecting owners with trusted care while giving back.
Can I cancel or reschedule?
Submit an update request from your appointment. Your provider must approve the change.
What if my provider doesn't show up?
Contact Petzi Pal support. You are entitled to a full refund and help rescheduling.
Who do I contact for help?
Email hello@petzipal.com or call +94 775437880.